David Pogue is a six-time Emmy winner for his stories on "CBS Sunday Morning," where he's been a correspondent since 2002. Pogue hosts the CBS News podcast "Unsung Science." He's also a New York Times ...
7don MSN
'I hate customer-service chatbots': The consumer-AI refund relationship is off to a rocky start
Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...
NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...
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