Brian Tuite is cofounder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. Customer care agent training is especially critical these ...

Brian Tuite is cofounder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. As someone who has spent decades in the contact center ...

Data is like the steam power that drove the first Industrial Revolution, the successor to the electrical connections that drove the second one, and the byproduct of the computers that brought about ...

Rob Ackley could tell which way the wind was blowing. He still remembers when he first noticed computer-aided design (CAD) worming its way into the vehicle development process 30 years ago. Almost ...

Suppose you observe a sequence of people entering a store and you record the color of shirt worn by each person. You see this sequence of 24 shirts: 0, 0, 3, 3, 2, 1 ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Last week, at its AI Summit, Unity, a platform that aims to enable users ...