My youngest daughter, Madeline, recently took a job working for Hibooks, a start-up competitor to Audible that’s using the Netflix model to build a following. She’s in customer service (no better ...

How many times have you called a company and the agent who answers sounds robotic? Chances are that the agent is reading off a call script. You are unlikely to get quality service from that agent or ...

As part of our investigation into AAMCO, the NEWS4 I-Team obtained access to the company's "Service Recommendation Procedure" -- or internal phone scripts that give you an inside look at what AAMCO ...

Details have emerged of a "telephone script" that rights holders for "Dallas Buyers Club" want to use when contacting alleged torrenters, including questions about the person's wage and internet use.

A potential new patient calls and is interested in scheduling an appointment. This patient, who has heard great things about your practice, is finally ready to straighten her teeth, and wants to know ...

“They took Dad to the emergency department. What do I say when I call the hospital?!” You just learned that your loved one is in the emergency department in another town, and you think you should call ...

A retiree in his seventies thought he was simply confirming account details when he picked up a call from someone claiming to be from his card issuer. Within days, he learned a new credit card had ...

The law firm chasing 4,726 Australians alleged to have illicitly downloaded Dallas Buyers Club has indicated that it will ask for the annual income and what other films the person has downloaded in ...