Patients who receive in-person training for online portals are more likely to use them, according to a study from Columbus-based Ohio State University College of Medicine. The study, published Sept.

Sometimes people in the healthcare industry over think issues. It's all done with the best intentions, but a simple concept such as patient satisfaction can be made to appear as complex as ICD-10. Set ...

A new program at Pitt in the Institute for Bioethics aims to study and improve communication between patients and clinicians.

Improving the communication skills of clinicians and nurses builds rapport and trust with patients. Communication between staff and patients is a crucial component of patient experience at hospitals, ...

Patient satisfaction plummets following a switch in electronic health record software, Mayo Clinic researchers found in a study published in the Journal of the American Medical Informatics Association ...

In 2025, Cypress Health Partners achieved patient-reported functional outcomes that exceeded MCID thresholds by 76%, alongside a 99.8% patient satisfaction rate and a Net Promoter Score (NPS) of 93.

Patient churn in healthcare happens when patients stop coming, delay follow-ups or switch providers without much notice. Unlike missed appointments or formal complaints, churn often slips under the ...

In our hyperconnected world, seamless communication is the norm. From the latest news to customer service chats, consumers expect streamlined interactions. However, the healthcare and healthtech ...

Patient experience data is increasingly being used to rate the quality of hospital and physician care, but current methods of collecting that data don’t tell the whole story, a new study in the Annals ...

Switching to CT-P17 resulted in stable or increased patient satisfaction, especially for those previously on biosimilars or citrate-containing formulations. Patient education and shared ...