Please provide your email address to receive an email when new articles are posted on . “Telehealth may be a new experience for everyone involved and knowing how to optimally provide this service to ...

This study examined the potential relationship between interdepartmental transfers and perceptions of the care received by adult patients who were admitted and discharged from a 300-bed, ...

Kunal is a thought leader in Digital Journal’s Insight Forum (become a member). Healthcare systems are facing the dual challenges of delivering exceptional patient experiences while managing costs and ...

In a bid to elevate the patient experience and cultivate a patient-centered culture, Louisville, Ky.-based Baptist Health Medical Group introduced a new model to improve service quality and optimize ...

Digital healthcare tools, from patient portals and telehealth to remote hospital monitoring systems and consumer wearables, are putting consumers in the healthcare experience driver’s seat. Healthcare ...

In today’s evolving healthcare landscape, patient experience is no longer just a “feel-good” metric—it’s a proven driver of financial and operational success. Studies consistently show that improving ...

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

We centralized patient, caregiver, and advocacy engagement so that our patient communities have a single point of contact when working with Alexion. This helps us manage all the complexity of working ...

Medical treatments can disrupt a person's emotional and mental well-being. The fear of the unknown, concerns about test results, financial accessibility to care, and medication side effects can ...

Last month, the Centers for Medicare and Medicaid Services (CMS) released initial guidance regarding implementation of the Medicare Drug Price Negotiation Program (DPNP) to determine the maximum fair ...