Data visualization all-stars unveil Ridge AI with $2.6M to fix the analytics problem for SaaS apps

Data visualization veterans Ellie Fields and Jeffrey Heer are launching Ridge AI from stealth with $2.6M from Madrona and ...
Destination CRM

Interaction Analytics Helps Companies Hear their Customers

INTERACTION analytics (IA) is a must-have solution for enterprises that want to understand and enhance their customer experience. These solutions convert unstructured recorded and live-stream audio ...
Nature

Visual Analytics and User Interaction

Visual analytics and user interaction collectively represent an interdisciplinary field that integrates advanced data visualisation techniques with interactive computational tools. This integration ...
Destination CRM

The Best Contact Center Interaction Analytics: The 2022 CRM Industry Leader Awards

Grand View Research values the current contact center interaction analytics market at $1.2 billion; fellow research firm MarketsandMarkets puts it closer to $1.8 billion today and expects it to top $2 ...
Nasdaq

Veritone Introduces Interaction Analytics, Providing Near-Real-Time Insights From Customer Touchpoints

Three pre-configured AI solutions are now available for customer contact center and social media insights Veritone announces Interaction Analytics, revealing three pre-configured AI solutions for ...
Business Wire

NICE Introduces Nexidia Analytics – the Next Generation of Interaction Analytics

The solution will reinvent omni-channel customer service, enabling organizations to expand the use of analytics across every interaction channel and create a data-driven customer service culture ...
Business Insider

CallMiner Launches Maturity Model for Implementing and Operationalizing Speech and Interaction Analytics

WALTHAM, Ma., Sept. 14, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of speech and customer interaction analytics, today announced the release of the CallMiner Continuum Maturity Model, a ...