Medicare Advantage customer service supports a less healthy, higher-need population, indicating that it should be designed and staffed to effectively serve complex, high-need patients. Objectives: To ...

People’s experience with healthcare is variable, sometimes outstanding, too often poor. When accessing care, people frequently encounter chaos: fragmented processes, impersonal interactions and ...

One of the disciplines that is not taught in dental school and rarely taught in dental continuing education is customer service. Almost every dentist would agree that customer service is important, if ...

Drawing upon their experiences to offer insights into what it takes to succeed with a technology platform today — and what innovations might bring success in the future — Kevin Byrd, Senior Vice ...

One thing that has not changed is providers’ desire to provide excellent patient care and service, and patients’ need to feel comfortable and well cared-for in the ambulatory environment. It is also ...

Today’s push for superior customer service is being underscored by the financial incentives/disincentives embedded in Medicare payment methodology. Strategists also point to the long-term reality of ...

Healthcare needs change. Shifting from a system focused solely on disease treatment to one that prioritizes the whole patient is essential for better patient experience. Technology enhances care. Tech ...

Customer satisfaction should be the No. 1 priority for all business owners. Putting your customers at the heart of your business is key to running a profitable and successful enterprise. You can have ...