Have you run into issues with an account or had a problem with an online order? Reaching out to customer service can be a huge challenge since many companies no longer list phone numbers. The problem ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. Calling customer service is often a ...

Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Another Amazon sale is upon us. The Big Spring Sale returns for its third year in a row in 2026 and runs from March 25-31.

A gulf is opening between customer service leaders and laggards, and the pandemic is widening that gap. Customers and vendors alike want a speedy resolution to any support issues. Increasingly, ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...