CMS Wire

Medallia Report Finds the Customer Experience Gap Is Getting Worse

A stark disconnect between brand confidence and consumer reality defines the current state of customer experience. Medallia released its 2026 State of Customer Experience Report on March 5, revealing ...
B2B Marketing Magazine

The B2B guide to customer insight

How can you use insight to understand your converting customers, and devote all your time and effort to finding and nurturing them – and similar leads? Over 30 years, and across thousands of databases ...
Morningstar

Medallia Releases 2026 State of Customer Experience Report: 66% of Brands Believe CX is Improving, Only 17% of Consumers Agree

Medallia Releases 2026 State of Customer Experience Report: 66% of Brands Believe CX is Improving, Only 17% of Consumers Agree Data shows a dramatic rise in AI use for CX, though consumers still rely ...
Business Wire

Veza Recognized in the Gartner Peer Insights Voice of the Customer Report for Identity Governance and Administration (IGA)

PALO ALTO, Calif.--(BUSINESS WIRE)--Veza, the leader in identity security, announced its inclusion in the Gartner® Peer Insights™ Voice of the Customer (VOC) Report, which provides insights for buyers ...