Financial company OneEthos announced it has acquired Bodhi, a solar customer experience platform whose automation and AI ...

The partners who adopt this are going to step ahead of everybody and become the dominant players,’ says VistaXM founder and ...

Shep Hyken explains how product quality trust and convenience drive customer loyalty in 2026 for modern businesses ...

Explore the forefront of Employee and Customer Experience news with Forbes' comprehensive coverage tailored to keep you ahead ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There is an old saying that customer service happens when ...

Voice AI leader appoints Chief Customer Officer and Chief Marketing Officer to scale what's working—deeper, faster, and for more brands ready to Flip the script on customer experience NEW ...

Despite its central importance to the success of every business, customer experience is rarely implemented as effectively as it could be by leadership teams. This happens because customer experience ...

Like a great marriage, primary banking relationships take work to maintain, and when one partner starts taking the other for ...

For years, the customer experience playbook has been treated like a technology problem. Add another tool. Deploy another bot. Automate another workflow. And yet here we are, heading into 2026 with ...

You probably have heard of those special dates on the business calendar. Think National Fun at Work Day, Employee Appreciation Day, National Bike to Work Day, or even National Salesperson Day. While ...

The companies say their integrated software platforms will provide solar installers with a way to offer a holistic customer experience that carries through all parts of the solar sales and ...