The 2013 holiday season proved to be challenging for retailers and marketers, with fewer shopping days between Thanksgiving and Christmas, and continued uncertainty over the economy. Analysts ...

• Customer satisfaction is flat and that's a warning sign. The national ACSI score remains where it was close to a decade ago, signaling long-term weakening of buyer utility even as companies report ...

"Tapping the power of Urban Science's unrivaled daily sales data to unlock defection insights– which position dealers to better compete in their markets – into our CDP is a major leap forward in how ...