According to the report, 1,100 complaints were filed in 2025, up from 770 in 2024, while the average complaint-handling time ...

João Pedro Almeida explains why rising complaint volumes are only a symptom of deeper operational inefficiencies and how ...

Let’s say, your medical device business has received a complaint from a customer. It happens to all medical device manufacturers and the complaint can range from the relatively minor to severe with ...

Part of the cost of doing business is losing customers. In some cases, there may not be anything a small business can do to retain the customer, as his needs may have changed. However, if there is a ...

One of the most unpleasant parts of any contracting job or business is dealing with complaints. Rather than treating them as an ugly necessity, there are many ways to minimize the confrontation and ...

So RBS and Nat West have been fined £2.8 million for mishandling customer complaints. This may not come as a surprise to any of the customers who complained but does prompt the obvious question – why ...

Customer complaints are an unfortunate reality no matter what type of business you operate. Dealing with angry or upset customers can be difficult, particularly if your staff has never been given a ...

What to expect when you make a complaint about something you saw, heard or read on the ABC What the ABC does with your complaint Will I get a response to my complaint? What if I don’t get a response ...

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...

UK telecoms companies have demonstrated a significant improvement in their complaint handling, according to a new report from the industry regulator, Ofcom. The research compares customer service ...