'I hate customer-service chatbots': The consumer-AI refund relationship is off to a rocky start

Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...

e4 highlights how AI is transforming contact centres to improve efficiency and customer experience

AI is transforming contact centres by automating tasks, improving efficiency and enabling personalised, proactive ...
Considerable on MSN

Analysts see ServiceNow upside from AI renewals

ServiceNow may see a performance lift later this year as customers that tested its ...
TMCnet

Accushield Deploys WiseOx AI Mascots™ to Deepen Customer Engagement, Product Innovation, and Smarter Support

The partnership brings purpose-built AI assistants across Accushield's platform—reinforcing Accushield's commitment to ...
Diginomica

AI doesn't replace customer service teams, it empowers them to do things differently, says Zendesk CTO

At its AI Summit last week, customer experience vendor Zendesk announced a broad set of enhancements to its AI capabilities, ranging from autonomous voice AI agents and a copilot for service admins to ...
The Fayetteville Observer

14.ai Emerges from Stealth, Launching the World’s First AI-Native Customer Service Agency

YC-backed 14.ai enters the market with an “agents agency” that fully operates customer service end to end SAN FRANCISCO, CA, UNITED STATES, March 3, 2026 ...

The Hidden Costs Of Customer Service: Why Investors Should Watch Contact Center Trends

Contact center trends may not be the first thing that comes to mind when investors evaluate a company — but there The The ...